Shipping policy

Effective Date: 14/05/2026

At Ragav Collection, we aim to process and deliver every order safely and efficiently.

1. Business Information

Business Name: Ragav Collection
Legal Name: Mufid
Business Type: Proprietorship
GSTIN: 24DPIPM9871M1Z1

Registered Address:
Floor No. 6, Building No. 5
Mufid
Ahmedabad Bypass
Ahmedabad, Gujarat – 380001
India

2. Order Processing

Orders are generally processed after successful payment confirmation.

Orders are normally prepared for dispatch within 1–3 business days. Processing may take longer during sales, holidays, high-order-volume periods, or unforeseen circumstances.

3. Delivery Time

After dispatch, orders generally take approximately 3–7 business days to reach the customer, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the customer places the order.

Shipping charges may vary depending on the delivery location, package weight, dimensions, and promotional offers.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

Full name
House/building number
Street/locality
City
State
PIN code
Contact details

Ragav Collection will not be responsible for delivery issues resulting from incorrect or incomplete information supplied by the customer.

6. Order Tracking

Where tracking is available, tracking details may be provided after the order has been dispatched.

Customers can use the provided tracking information to monitor their shipment through the applicable courier service.

7. Delivery Delays

Delivery may be delayed due to circumstances outside our reasonable control, including:

Weather conditions
Natural disasters
Public holidays
Courier or transportation issues
Regional restrictions
High order volumes
Incorrect delivery information
Other unforeseen circumstances

We will make reasonable efforts to assist customers with delivery-related concerns.

8. Failed Delivery

If delivery cannot be completed because the customer is unavailable, the address is incorrect, or the customer cannot be contacted, the courier may make additional delivery attempts or return the package to the sender.

Available options will depend on the circumstances of the shipment.

9. Damaged Packages

Customers are encouraged to inspect the package upon delivery.

If the package appears damaged, customers should take photographs or videos of the package and contact Ragav Collection promptly.

For damaged or defective products, please refer to our Return & Refund Policy.

10. Wrong or Missing Products

If you receive an incorrect product or an item is missing from your order, contact Ragav Collection with your order details.

We may request photographs, videos, packaging information, or other relevant details to verify the issue.

After verification, an appropriate resolution may be provided according to our Return & Refund Policy and applicable law.

11. International Shipping

Unless specifically stated on the website, Ragav Collection currently focuses on deliveries within India.

International shipping, if offered in the future, may be subject to additional shipping charges, customs duties, taxes, and other applicable requirements.

12. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed or dispatched, cancellation may not be possible. In such cases, the applicable Return & Refund Policy will apply.

13. Shipping Policy Updates

Ragav Collection may update this Shipping Policy from time to time to reflect changes in shipping arrangements, services, operations, or applicable legal requirements.

The latest version published on this page will apply from its stated effective date.