Refund policy

Effective Date: 14/05/2026

At Ragav Collection, we want customers to have a smooth shopping experience. This policy explains the conditions for returns, exchanges, cancellations, and refunds.

Our policy is intended to operate alongside applicable consumer-protection and e-commerce requirements in India.

1. Business Information

Business Name: Ragav Collection
Legal Name: Mufid
Business Type: Proprietorship
GSTIN: 24DPIPM9871M1Z1

Registered Address:
Floor No. 6, Building No. 5
Name of Premises/Building: Mufid
Ahmedabad Bypass
Ahmedabad, Gujarat – 380001
India

2. Return Eligibility

A return request may be accepted when:

The product received is damaged or defective.
The wrong product was delivered.
The product received is significantly different from the product ordered.
The package contains a missing item.

Products must generally be returned in their original condition, with original packaging, tags, labels, accessories, and other included items.

3. Return Request Period

Customers should contact Ragav Collection as soon as possible after delivery if they receive a damaged, defective, incorrect, or incomplete order.

For products where a specific return period is displayed on the product page or at checkout, that product-specific period will apply.

4. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other reasonable restrictions.

Any applicable non-returnable condition will be clearly communicated on the relevant product page or before purchase.

5. Condition of Returned Products

Returned products may be inspected before a return, replacement, or refund is approved.

A return may be rejected where the product has been:

Used beyond reasonable inspection
Washed or altered
Damaged after delivery due to customer handling
Returned without required accessories or packaging
Returned in a materially different condition from the delivered product

This does not affect rights available to consumers under applicable law.

6. Damaged or Defective Products

If your order arrives damaged or defective, please contact us promptly.

Customers may be requested to provide:

Order details
Photographs of the product
Photographs of the outer packaging
A short video showing the issue, where reasonably necessary

This information helps us verify the issue and determine the appropriate resolution.

7. Wrong Product or Missing Item

If you receive an incorrect product or an item is missing from your package, contact Ragav Collection with your order details.

After verification, we may provide an appropriate remedy such as replacement, return, or refund, subject to applicable circumstances and law.

8. Exchanges

Where exchange is available, an eligible product may be exchanged subject to:

Product availability
Return eligibility
Verification of the returned product
Applicable product-specific conditions

If the requested replacement is unavailable, an alternative resolution may be offered.

9. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

If an order has already been processed or dispatched, cancellation may not be possible. In such cases, the applicable return procedure may apply.

10. Refunds

Once an eligible return is received and verified, the refund will be processed through the applicable payment method or another legally permissible method.

The time taken for the amount to appear in the customer's account may depend on the payment provider, bank, or other financial institution.

11. Refund for Cancelled Orders

If an eligible order is successfully cancelled before dispatch, the applicable amount paid by the customer will generally be refunded through the original payment method, subject to any applicable terms disclosed at checkout and applicable law.

12. Shipping Charges

Where a return or refund is due to an incorrect, defective, damaged, or otherwise eligible product issue attributable to the seller, applicable return arrangements will be handled in accordance with the circumstances and applicable law.

For customer-requested returns that are not caused by a product defect, wrong item, or seller error, any applicable shipping or return costs will be communicated before processing the return.

13. Failed Delivery / Refused Orders

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept the package, we may contact the customer regarding available options.

Any refund, if applicable, will be handled according to the circumstances of the order and applicable law.

14. Fraudulent or Abusive Claims

Ragav Collection reserves the right to investigate suspected fraudulent, false, or abusive return and refund claims.

Appropriate action may be taken where there is evidence of misuse, subject to applicable law.

15. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or restrict any consumer rights or remedies that cannot legally be excluded under applicable Indian law. India's Consumer Protection framework includes specific protections for e-commerce transactions.

16. Policy Changes

Ragav Collection may update this Return & Refund Policy when necessary because of changes in products, services, business practices, or applicable legal requirements.

The updated policy will be published on this page with its applicable effective date.